Live support
Support that shows, not tells
Customers open a link from your help center or your app and ask their question out loud. The agent answers, then shows them where to go in your product.
Answers from what you've taught it
Your FAQs, docs and materials, plus your live product. When it doesn't know, it says so instead of guessing.
Checks the problem is solved
Before it wraps up, it makes sure the customer got what they came for. Every session ends resolved, unresolved or handed to your team.
Hands off when it should
If it can't sort something out, it passes the customer to a person with what they wanted and what was tried.
Use cases
When to reach for it
A help center that answers back
Put the link next to your articles. Customers who'd rather ask than read get an answer and see the steps, in their language, at any hour.
The Help menu in your product
Open the agent straight into help from your own app. Signed-in customers can have it work in their own tab with the in-app guide.
The same question every week
How to invite a teammate, where invoices live, how to change a plan. The agent takes the repeats, and your team sees the ones it couldn't solve.
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